Terms & Conditions

Terms & Conditions

Order Fulfillment & What to Expect

Sharing Your Vehicle Information.

After placing your order, you'll be prompted to share the list of vehicles (VINs) that will receive devices. For Mob-One and Mob-Light, please provide the VIN for each device ordered. For Mob-Connect, you may share the full list of vehicles you'd like addressable in your fleet — including beyond the initial order quantity — and may upload a spreadsheet, PDF, or other file containing the list. If you're unable to share VINs through the order portal, you may email them to salesmob@ituranusa.com.

What the Client Will Receive.

• Devices and connecting cables — shipped to the address indicated in this order.
• Installation instructions — sent by email upon shipment. For Mob-Connect, remote installer support is also available.
• VIN/IMEI assignment table (Mob-One only) — sent by email upon shipment, indicating which device corresponds to each provisioned vehicle.
• Admin portal access — credentials sent on shipment. For Mob-Connect, the portal includes generation of time-windowed access links for sharing with renters.

Payment Conditions

At order placement, you'll save a payment method (typically a credit card). Payment information is stored and processed by Zoho Payments — IturanMob does not store your card details. This saved payment method is used for both the one-time device fee and the recurring monthly service fee.

One-Time Device Fee.

The one-time device fee is charged after order acceptance, typically within 1 business day.

Shipping Timeline.

• Mob-One: Ships within 2 business days of payment confirmation and VIN list receipt.
• Mob-Light and Mob-Connect: Ships within 2 business days of payment confirmation.

Monthly Service Fee.

Monthly service fees correspond to the full preceding month of service and are charged in the first 10 days of each calendar month. Billing is always for a full calendar month, regardless of the shipment date within that month. If deactivation occurs within a given month, no charge applies for that month.

Service Start Date.

• Mob-One: Monthly billing begins on the date of shipment. Devices ship pre-activated to facilitate onboarding.
• Mob-Light and Mob-Connect: Monthly billing begins on the date of device activation, which typically coincides with professional installation.

Minimum Term & Renewal.

This agreement has a minimum term of 12 months from the date of first shipment. It renews automatically unless either party provides written notice of cancellation at least 30 days prior to the end of the term.

Early Termination

In the event of early termination by the client, IturanMob will invoice 30% of the total remaining monthly fees for the unexpired term.

Tax Exemption

If a valid tax exemption certificate is not received by IturanMob within 1 business day of order acceptance, applicable state and local taxes will be applied to the order and included in the invoice. Certificates can be submitted to salesmob@ituranusa.com.

Remote Immobilization (Mob-Light and Mob-Connect)

These devices include a remote immobilization capability that operates as a next-ignition lockout: when activated, the vehicle remains operable until the next time the engine is turned off, after which it will not restart until immobilization is released. This design intentionally does not cut power, fuel, or any vehicle system while the vehicle is in motion.

By accepting these terms, you authorize IturanMob to provide this capability and your authorized administrators to operate it through the IturanMob admin portal. You are solely responsible for the use of this capability against vehicles in your fleet and for any consequences arising from its use, including but not limited to disputes with drivers, renters, or third parties. IturanMob exercises no control over when or how you use this capability and is not a party to your relationship with the vehicle's driver or renter.

Keyless Access & Renter Relationship (Mob-Connect)

Mob-Connect enables you to generate time-windowed unlock links for vehicles in your fleet via the IturanMob admin portal. You may share these links with your renters or other authorized parties through any channel you choose.

You are solely responsible for: (a) determining who receives an unlock link and for what time window, (b) the security and confidentiality of the links once shared, (c) any consequences arising from a link being forwarded, intercepted, or misused, and (d) your relationship with the renter or other recipient. IturanMob is not a party to your relationship with the renter and exercises no control over how unlock links are distributed, used, or revoked after generation.

You will hold IturanMob harmless from any claims, disputes, or liabilities arising from a renter's or other third-party's use of an unlock link generated through your account.

Data Collection

IturanMob collects and processes the following data in connection with this order:

• All products: Order information (company, contact, shipping address, billing address, signed agreement, payment method via Zoho Payments), vehicle identification (VIN), and device telemetry including GPS location and ignition state.
• Mob-Light additionally: Remote immobilization status and command history.
• Mob-Connect additionally: Real-time vehicle telemetry including fuel level, odometer reading, speed, and door-lock state; unlock link generation and usage history.

For full details on how your data is handled, please refer to our Privacy Policy at https://www.ituranusa.com/privacy-policy.